Warranty Policy
Reliable Warranty Support for Your Timepiece
Our Warranty Commitment
At SecondBit, we stand behind the quality of every watch we sell. Every product comes with warranty coverage for the specific period listed with the product.
Complete Protection
The warranty period is disclosed with every individual product on our website, ensuring transparency and clarity for every purchase.
Warranty Coverage
Warranty covers manufacturing defects including:
Movement Issues
Coverage applies to internal movement problems, mechanical failures, and functional defects caused by manufacturing issues.
Factory Defects
Any defect in materials or artistry present from manufacturing may be covered under warranty.
Functional Problems
Issues affecting normal operation due to manufacturing faults may qualify for warranty service.
Warranty Does Not Cover
Physical Damage
- Accidental drops
- Scratches
- Broken glass
- Water damage caused by misuse
- Impact damage
Normal Wear and Tear
- Battery replacement
- Leather strap aging
- Bracelet scratches
- Cosmetic changes from regular use
Unauthorized Repairs
Any modification, repair, or servicing from unauthorized technicians will void warranty coverage.
Warranty Claim Process
To claim warranty service:
Contact Us
Contact SecondBit customer support with details about the issue.
- Phone: +8801711279307
- Phone: +8801611279307
Provide Documents
Customers must provide:
- Warranty card
- Purchase invoice/receipt
- Product details
Inspection & Resolution
Our team will inspect the watch and determine whether the issue qualifies for warranty service.
We're Here to Help
Have a warranty issue or question about coverage?
Contact our support team for immediate assistance.